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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
442 ratings and 291 comments received in the last 90 days.
08 September 2026
Excellent service from Oscar Wright.
07 September 2026
Immediate contact from enquiry, arranging a test drive of the vehicle of interest. Ability to provide the specification of the new car we wanted and ensured a good exchange for our existing car. Smooth process through to collection.
07 September 2026
THE CUSTOMER SERVICE WAS EXCELENT FROM START TO FINISH
06 September 2026
We came in saw lovely lad called Ben , we were passed on to Courtney for new cars both were great
05 September 2026
Courtney and her manager Jordan, listened when we told them what we were looking for and helped us find the right car. They were very helpful.
03 September 2026
Our 6th vehicle from BMW Worcester. A professional sales team capably led by Jordan Lindsay. We return not purely due to preference for BMW but also because of the first-class customer service experience during the purchase, delivery and after-sales.
03 September 2026
All the team were exceptionally patient, understanding and helpful. I can' praise them enough.
30 August 2026
Very pleasant and helpful staff.
27 August 2026
Subaan was excellent and made the experience very good
25 August 2026
Our sales person was excellent a real customer focused problem solving sort of person This would have been a 5 star review except for your finance person who demonstrated a complete lack of empathy and made us feel like we were the supplier
21 August 2026
When purchasing a new vehicle I'd honestly expect better service the car was no where near how I would expect a new car to be?? What happened to the cleaning??? The pair work was appalling I had to ask for it to be cleaned??? An there are still marks
20 August 2026
Great purchase experience, overseen by Jordan Lindsay.
17 August 2026
Excellent service from Ama, being flexible in our requests in what we were looking for
10 August 2026
I went from both the used sales & new sales team during this purchase. Both teams were excellent in looking after my affairs & Courtney went out of her way to cover the handover while she was off. Thanks all!!
09 August 2026
Excellent customer service
06 August 2026
Everything went smoothly, communication was brilliant throughout whole process
06 August 2026
From start to finish.from the moment I walked in the service was professional and polite. The receptionist was polite and asked what my requirements were. I was told to take a seat. And was offered a drink. I then met my sales representative who was
04 August 2026
Excellent support from Jordan Lindsey and Courtney Cook
02 August 2026
Helpful throughout
02 August 2026
I received first class service from Oscar and Jordan throughout the purchase of my new car. They were both attentive, professional and knowledgeable about the products and services on offer thereby helping me to make informed decisions along the way.
31 July 2026
Ama Bhamra offered an excellent customer service. He was personable, very professional, helpful, honest and reliable.
31 July 2026
The process was easy and the staff helpful
28 July 2026
Both Richard and Jordan were first class their attention to detail, product knowledge and customer focus were outstanding!
26 July 2026
I am completely happy with the car And the staff at bmw
26 July 2026
Very friendly, efficient, clear deal. Everything explained well. A pleasure to do business with.
26 July 2026
Smooth transaction from start to finish Handover was brilliant & Courtney made it feel like a special occasion
24 July 2026
Everyone at the Centre really professional and friendly
22 July 2026
Great service
22 July 2026
Subaan Baig at Sytner Worcester was outstanding at all interraction points. His professionalism and proactiveness without being pushy earned our business.
21 July 2026
Ben Allen was excellent to deal with, both pre and post sale, answering all of my questions. The handover of the vehicle was very thorough. Ben is a great ambassador for Sytner and BMW.
21 July 2026
Excellent service by very professional team
18 July 2026
Sales team very good
06 July 2026
Very friendly and knowledgeable
06 July 2026
Courtney was welcoming as soon as I entered the show room, giving all the information I needed. She is very friendly and welcoming, and I am so pleased with my new car.
05 July 2026
Fantastic service from Ama and Jordan both prior to and during my visit to Sytner, Worcester. Both are exceptional ambassadors for the Brand and deliver an engaging, informative, helpful and enjoyable customer focussed experience. Well done both!
04 July 2026
Oscar Wright, at Worcester, was courteous, efficient, knowledgeable and helpful from start to finish. Communication was exemplary.
04 July 2026
I am over the moon with my new car! The service from initial enquiry to after I have collected the car has been outstanding and i'm really pleased.
04 July 2026
All staff approachable and professional. Worcester Sytner all a credit to bmw
03 July 2026
This is an excellent centre to deal with - my late husband and I have been using this BMW dealership since the days of Robert Stern in Evesham to Rybrook and now Sytner - both service and sales departments are first class with very professional staff
02 July 2026
Staff were very helpful with what I wanted to achieve
30 June 2026
First class service all round. Charming salesman - Sun Baig
29 June 2026
Everything was very smooth and easy throughout the whole experience. I dealt with Ben Allen from the Worcester branch and he did his job exceptionally well.
28 June 2026
Oscar was very patient with me and answered all my questions really quickly. He found the perfect car for me with everything I'd requested on it.
27 June 2026
A mix up at the start but all sorted out without problems
27 June 2026
This is my 3rd car from Sytners Worcester. Oscar, who dealt with my sale this time, although he had only been there a short while, he was very knowledgeable, polite and approachable. He kept me informed all the way through the sales process.
24 June 2026
Awful. I had to constantly chase for updates, provide information multiple times. In the lead up to handover had to prompt the sales to take my finance payment in time for collection. On handover car was not ready and I had to come back hours later
17 June 2026
Good coomunication throughout process. Was kept informed of delivery schedule and target handover date.
17 June 2026
Ben updated throughout, very professional, went above and beyond to ensure we had the right vehicle for us and as quickly as possible. Thanks Ben!
16 June 2026
From the very first contact with Ama at the dealership and all subsequent conversations with other colleagues, the responses and follow up were excellent. Such an excellent team with Ama maintaining a professional and proactive approach.
15 June 2026
Great service from Courtney at the showroom. Was really professional, friendly and knowledgeable. The whole process was very quick from placing my order to receiving my car!
09 September 2026
Friendly welcome, kept up to date, nice loan car, all-round good service
09 September 2026
Stuart gave good customer service.
09 September 2026
Courtesy and friendly at all times.
08 September 2026
From start to finish I was impressed by all the staff and the service team who kept me up to date with the progress of mu car
08 September 2026
Greeting was friendly. Service staff friendly and courteous, efficient, and kept me informed at all times. Work carried out within time scale,
08 September 2026
Ryan made every effort to find a solution and keep me mobile.
08 September 2026
We were looked after by Ashley from the service department for a second time and cannot fault him. He kept us fully updated as to the progress of our vehicle which was returned without delay thank you.
07 September 2026
I'm very pleased so far with my service. The service team kept in touch and escalated my queries where required.
07 September 2026
I needed the car to be ready for a certain time and it was.
06 September 2026
Completed quickly. Waiting area very pleasant. Staff kept me informed of progress throughout.
04 September 2026
Sytner BMW Worcester Stuart Bayliss Outstanding from initial conversations to repair to returning the vehicle Stuart delivered an absolutely gold standard experience with gold standard professionalism and personality Kudos to Stuart
03 September 2026
The work was done well and within the time envelope
03 September 2026
I asked them to say something before 1 PM and they didn't say anything. And the car ended up staying there until the next day, and the next day I thought my car would be the first to go to the workshop, but it was only ready late in the afternoon.
02 September 2026
First class communication throughout the process and given sensible advice on what was required to improve the vehicle. Plus the care and attention shown by the technicians.
02 September 2026
Excellent service very professional kept well informed throughout the process with videos and text messages.
02 September 2026
Everyone was polite and very efficient.
02 September 2026
Completely satisfied, great service from the team.
01 September 2026
Great customer service from Ash!
01 September 2026
Excellent customer service throughout.
01 September 2026
Recall letter triggered visit welcomed on arrival and informed what was needed and updated progress
31 August 2026
Prompt efficient sevice
31 August 2026
Looked after very well
31 August 2026
Unable to complete MOT on site
31 August 2026
Dealt with very efficiently, they even arranged a lift for me.
31 August 2026
There had been a mix up with our booking but we were accommodated and kept fully informed throughout.
30 August 2026
Thea kept me updated throughout the day
30 August 2026
Quick service. Friendly. I get 40% off which really helps, otherwise I probably wouldnt use a dealer
30 August 2026
Waste of my valuable time. Just change the recall part stop trying to upsell me. The car is 16 years old and will outlast anything you are currently selling. It was built by Germans in a German factory with German made parts. A true BMW!
30 August 2026
Clear explanation of what inspection revealed and advice Great to have my relatively clean car valeted (not normally clean as we have seagulls here in Bath!)
30 August 2026
I was really hesitant about coming back to Sytner as last year they completely mis diagnosed my previous car and was totally unimpressed with the service. Just not the same as Rybrook.
30 August 2026
Service was fine, and reception proffessional and welcoming. Very dissapointed you cannot contact the branch directlry, as all calls are through a numbering system, once logged you have to wait for a call back. Very dissapointed in lack of contact
30 August 2026
I booked the service via the MyBmw App & received a confirmation email. When I arrived the receptionist said there was no record of my booking.
29 August 2026
Excellent attentive service. The car and I were well looked after
28 August 2026
Amy in service was brilliant sorting out the mess of a car Sytner select had sold me from Cardiff, she gets my 5 star
28 August 2026
As usually, fully satified with the service received and work done. However, I'm after receiving an email to say I now get 20% off all parts & labour, I cannot see anywhere on my invoice that I have received this discount.
28 August 2026
Apart from a brake fluid service that took a little longer than anticipated and a service tracker that didn't track all went well. Stuart Bayliss kept us fully informed of progress Excellent service
27 August 2026
I use Sytner Worcester because it gives me full peace of mind with my car. I know checks they do are thorough and work is to the highest standard. I also learn a lot because Emma answers questions I raise well, so I understand.
27 August 2026
The service was very efficient and friendly.
26 August 2026
Had to take car back next day as heater fan was extremely noisy. Filter hadn't been fitted properly.. They could not perform the MOT on my iX as their MOT ramp would not carry the weight of an iX car. They had to take it to another 3rd party to do it
26 August 2026
All excellent but greasy finger and hand prints prevented 5 stars. I've have done.kdnedhugyc8rgcyrhicjoekxpwkxoixhe7cg7shxosksp-woxeugjsxojducgyefcudbcipd,px,opxnusgcydbcumlx,pslspjXuebyvey8xbusnu. This survey will not allow me to give 4 stars.
26 August 2026
Excellent service
25 August 2026
Great service throughout
25 August 2026
Service advisor went above and beyond to get the issue sorted. Was kept informed the whole time and even got the car back to me earlier than anticipated.
25 August 2026
Your service representative was particularly helpful re my BMW bought 01/26 from the showroom. Following an overdue service notification on the dash he identified this as an overdue brake fluid change but also discovered the MOT expired 06 Jul.
25 August 2026
Helpful & efficient service
25 August 2026
Still have one issue that has reoccurred
25 August 2026
Always receive excellent customer service
24 August 2026
Made me feel welcome and kept me informed throughout the whole experience
23 August 2026
Excellent service from the staff that assisted me
23 August 2026
Samantha the liaison was excellent warm and helpful in looking after me!
23 August 2026
I have had the car serviced with you for many years and have always been completely satisfied with the servicing and associated works. BUT your scheduling is poor. Three times my car has been left till the late afternokn and not been ready.
21 August 2026
Excellent service, friendly and very helpful from your service adviser, Emma, and Matt the service technician.
21 August 2026
Great service
20 August 2026
Quick responses and keeping me updated constantly ! (Samantha)
20 August 2026
Booking was confusing as only came up with an engine oil service on dashboard which I booked on line then i was called to tell me it needed a full service. when I bought the car in jan 25 I was told that the next full service due dec 26 or after.
20 August 2026
Very professional, attentive & great communication
19 August 2026
Courteous, helpful and polite
19 August 2026
Excellent friendly service, service advisor couldn't do enough for me. Will visit again
19 August 2026
Service was spot on, work carried out as required, updated when completed
19 August 2026
Work completed as agreed and very pleased with results. Kept update with progress whilst being done
19 August 2026
Professional service
19 August 2026
All staff at Sytners were pleasant, helpful and professional; from the nice reception lady who greeted me, Ash, my service advisor who made sure everything was done right and Richard who updated me re my car value vs the o/s finance. Excellent.
19 August 2026
Very good welcome and explanation. Service carried out quickly.
19 August 2026
Serviced promptly. Called me when ready. All as expected. Only minor critisism is that I was kept waiting about 20 mins for my car when I went to collect it while two other people arrived after me and came and went in a few minutes.
18 August 2026
Service carried out whilst I waited . Completed quickly and car returned clean and tidy after a complimentary valet Stuart the service advisor explained what had been done to the car and was very helpful
18 August 2026
All the staff were really welcoming and very professional
17 August 2026
All good
17 August 2026
I thought more time could have been given to the paid diagnosis..The tech said that there was no issue with my auto mastic gear box, yet as soon as i drove it away the fault was the same. so the paid diagnosis were a waste of time and money.Disappoin
17 August 2026
I was treated very well and had updates for the work that was being done on a regular basis
17 August 2026
Felt that I was special
17 August 2026
Short notice change of plans. Fitted me and and serviced with 2 hours great service
16 August 2026
There was a problem with completion of a recall service. Ashley could not have dealt with this better. Very customer focused. An asset to Sytner.
16 August 2026
Would be 5 stars ,but was waiting a few hours and it was hot . No drinks in the fridge, only hot drinks available. Minor gripe, sorry
16 August 2026
Great facilities and friendly staff.
16 August 2026
Thorough commitment of resolving problem ( central locking inoperative ) the service manager explained in detail what caused the problem and the steps taken to resolve it
16 August 2026
Service carried out on time
16 August 2026
Great customer service and timely communication
16 August 2026
Kept informed of progress. Comfortable waiting environment
16 August 2026
Fault not identified, continues. We have purchasd a car in January from you that does not work reliably in the heat.
13 August 2026
Pick up, drop off service helped me
13 August 2026
We were very happy with the service . Emma on reception very helpful . The only problem we had was actually getting through by phone ,infact we don't manage to get through ,
13 August 2026
The replacement took longer than anticipated/ advised. The waiting / workstation facilities were however good to unable productivity whilst waiting. Appreciated the car clean
12 August 2026
Shocking wash and vacuum. Terrible booking experience. Other than that the team were great and facilities good.
12 August 2026
Recall completed and the health check completed by Harry was very informative and useful.
12 August 2026
I was surprised I wasn't on the expected list for drop off. Luckily I found my booking reference and that was in the system. Other than that initial concern, the rest of the experience was spot on. Even got support to find the nearest bus stop.
11 August 2026
All done on time and with explanations. Service advisor was prompt and courteous.
11 August 2026
Terrible will never use BMW again
11 August 2026
Kept to timing. Great information on the visual health check. Thank you.
10 August 2026
Everything went to plan. Quality service.
10 August 2026
I was provided with 3 different completion times for an MOT and air-conditioning service. I stressed at the beginning that I had people waiting on me but ended up 2 hours late. Car not washed or vacuumed, despite being told it had been earlier.
09 August 2026
Excellent service from start to finish.
09 August 2026
Good customer service. Work diagnosed and promptly repaired.
09 August 2026
Staff always polite and professional
09 August 2026
All really efficient and really good communication. Only reason i didn't give the 5 stars is the car was not cleaned as was agreed.
09 August 2026
Excellent service cannot fault
06 August 2026
Stewart was very helpful. It took longer to fix than was first thought but he tried to push it through.
06 August 2026
Courteous, efficient.
06 August 2026
Excellent service by Sam
06 August 2026
Excellent customer service from the Service Team, in particular Ryan Hughes and Jack Williams for their exceptional service to me involving a loan car plus rental vehicle due to the time to complete two major items of work under my BMW 3 Yr Warranty.
05 August 2026
Andy is absolutely great, only technician that was able to solve the problem in my car after returning it so many times, much recommended
05 August 2026
All work done on time and came in slightly under budget. Frankly - after this trip my car came back as good as new, yet it's 4 years old
04 August 2026
5 star treatment and a wonderful service lady was also 5 star
03 August 2026
As always, great, friendly and efficient service provided.
02 August 2026
Great service, friendly and informative advisor a credit to the team. Video from service bay was comprehensive and professional, well articulated (this has improved a lot over recent years - well done) thank you
01 August 2026
Booked a waiting slot, work carried out quickly and efficiently.
01 August 2026
I had issues with tyre (new) fitting pressures not reset, much to high.
01 August 2026
Easy to book, carried out requirements
01 August 2026
Service was delivered to high standard
31 July 2026
The team tried hard but the outcome was slightly disappointing. Nature of electric car issues make things challenging.
31 July 2026
Excellent service as usual ??
29 July 2026
Lovely people I was kept fully informed
29 July 2026
As we were pushed for time, Jason negotiated everything for us
29 July 2026
Quick, efficient and friendly service at site. Booking process and communication used to be much better when it was Rybrook.
29 July 2026
Really professional approach by all staff, polite, clear communication. The additional free health check was really useful as well as the accompanying video. Job completed well within time scale given.
29 July 2026
Looked after really well...great environment to work while I waited. Just would have been nice if shorter wait time
28 July 2026
Very professional service throughout the whole process
28 July 2026
Friendly and helpful staff at the front counter. Offered me coffee and kept me informed of what was going on.
28 July 2026
Polite, helpful and informative advisors
28 July 2026
Excellent service and Attention through out the visit as always
28 July 2026
Thea was her usual helpful brilliance
27 July 2026
Service was great, knocked 1 star off for the electric courtesy car as I have no way of charging an electric car, I would have preferred petrol or hybrid.
27 July 2026
Very efficient from start to finish
26 July 2026
Kept me updated
25 July 2026
Friendly service well priced
23 July 2026
I was extremely satisfied with the service that I received from Stuart. I hadn't booked a waiting appointment, however my circumstances had changed on the day. I went for a walk, Stuart rang me at 9am, car was on the ramp, and at 11am car was ready.
23 July 2026
Service advisor Samantha was very helpful and resolved the issues with my vehicle very quickly and prepared the necessary paperwork for a successful claim on a 3rd Party Warranty
22 July 2026
Fast and friendly
22 July 2026
All good thanks
22 July 2026
Thanks to Thea Rose and Emma Gatfield for making the whole experience excellent!
22 July 2026
Booking staff Ami and Samantha in service were very good, so was the technician that was looking into the issue I had. Courtesy car was good and everything was on time.
22 July 2026
Just love this dealership??
22 July 2026
Well there has been issues with recall they have the part then they didn't , I was hoping for it to be done on the service but that didn't happen , I asked for new wiper blades to be fitted that also didn't happen so not the best experience.
21 July 2026
Absolutely shocking. The person who dod the health check needs retraining. He said the car had 3 Bridgestone tyres and one other. He alsaid they were run flat tyres. I can assure you they are not run flats at all. Also was told oil level was OK.
20 July 2026
I did post on trust pilot about the booking an appt slot (10.30) but then on arrival being told i couldnt wait as you didnt know when you would actually do the work. I had to reschedule my day as a result. I could have dropped off 8am & left it !!
20 July 2026
First class service
20 July 2026
The process was easy and fuss free, the staff were friendly and helpful
20 July 2026
Really good
18 July 2026
The Sales/Service REP was very good. The issue I am having is my car got a 'everything is good report' and then whole under-tray falls off after a motorway commute. I strongly suspect this is linked to my under oil change I had here, DANGEROUS!!!
18 July 2026
I called BMW Worcester to book my car in for a service. There is no way I could talk to a person. I had to leave a message, then they would call me back. This is not a personal service at all.
18 July 2026
Fast & efficient, no problems.
17 July 2026
Great service although there was a bit of a delay due to low staff.
15 July 2026
It was easy to book in and the inspection video was also useful to know what stage the service was at. Service at the Worcester branch was very helpful and efficient.
15 July 2026
Felt I was looked after and given full details about what was going on. Overall I'd say I felt liked a valued customer
15 July 2026
I'm completely satisfied with the repair carried out on my car, however lwas told by the service agent that the engine bay had been steam cleaned, when l got home and lifted the bonnet l found out this work appeared not to have been carried out.
15 July 2026
Service was done as expected. I was kept waiting when I went in to collect the vehicle so that's why I had dropped one star. Also when I booked in I asked for a quote on some bodywork but this was not given.
14 July 2026
Mot carried out and car valeted, so all good,
14 July 2026
I was very privileged to have Stuart Bayliss as my point of contact, he was calm, caring, conscientious, competent, and most of all communicative, I could never ever have been so well served and he is a total credit to your organisation, thank you!!!
14 July 2026
Confidence in the Service Technician's knowledge and experience. Good communication from the Service Advisor.
14 July 2026
Polite, professional and prompt.
14 July 2026
Great communication and friendly service.
13 July 2026
My car was serviced quickly and efficiently.
13 July 2026
Took a lot longer than expected
13 July 2026
All staff were great and it was a nice environment to wait. However I booked a 'while you wait' service and my car wasn't looked at for over an hour, and I had to point that out.
12 July 2026
Literally on the way home the car low oil came on - why wasn't this discovered on the vehicle check?
11 July 2026
Ryan Hughes form BMW Worcester was so very helpful even from last year and when I had to bring back my X3 again 3 wks ago he was so very helpful and got us a courtesy car even for a short notice.
09 July 2026
BMW did a service and check. Found issues which they were quickly able to repair.
08 July 2026
I started off by ordering a full service, fortunately Stuart Bayliss pointed out that this would cost me as my service pack was for the service in 2027. He patiently went through what was going to get done during this visit &repair the charging flap
08 July 2026
My brand new car ( ex 29/4/26)has been with you since 25 June , remains undiagnosed, undriveable. Calls to the dealership go unanswered. Staff are lovely but unable to remedy situation as it requires BMW technical .
08 July 2026
Service centre staff very helpful, condition report clear & car returned very clean.
08 July 2026
It was all fine
07 July 2026
The car was not ready until the following day and was told the seat warranty would not be done and i had cut it with a knife ? my family and i have bought BMWS for 20years but if this is not sorted out we will take our business elsewhere
07 July 2026
Friendly and helpful
07 July 2026
Stuart was excellent throughout, the work was completed as planned. For some reason my car wasn't cleaned as planned but as the time was already after 17:00 I needed to get home.
07 July 2026
Everything was explained to me and a courtesy car was waiting for me. I received a call to tell me that my car was ready and being valeted.
06 July 2026
Clear explanation of what was carried out
06 July 2026
The service experience was pretty good although the different service options are confusing. The sales experience was also great and a big shoutout to Oscar for being so helpful.
06 July 2026
Efficient and courteous service.
06 July 2026
Work done within time scale quoted
06 July 2026
Top class treatment by all staff
05 July 2026
My vehicle was booked in for 'recall' repair. I was asked to bring the vehicle in am which I did. The garage is some 12 miles from my home I therefore had to wait for the car to be repaired which wasn't completed until late afternoon. I wasted my day
05 July 2026
Kept well informed by Service advisor, good facilities while waiting, car returned at Time advised.
04 July 2026
The Staff did everything I asked above & beyond normal level.
04 July 2026
Service and the staff were ok but as usual you continue to try to drum up more work and money by saying things need changing when they don't. On my MOT I will refuse the vehicle check as it's not necessary.
02 July 2026
Staff always very helpful
02 July 2026
Very good overall ,dash cam was left disconnected and not easy to reconnect.
02 July 2026
1) Recall sstarter motor replacement: This was the 3rd time i have visited Syntner for the replacement, - all prearranged appointments only yto.find the replacement wasnt available .on the third occasion i was only 2mins fron the retai.when cancelled
01 July 2026
Pleasant reception. V easy
01 July 2026
Everything was completed satisfactorily
01 July 2026
I forgot my MOT was due but was able to book online along with the necessary work as quoted on my previous visit. Ryan kept me updated on my vehicles progress and gave me advance notice of my vehicle being ready for collection.
01 July 2026
Prompt, efficient service.
30 June 2026
Excellent service
30 June 2026
Excellent customer service and communications.- thank you
30 June 2026
Emma is very professional competent and a pleasure to deal with she is a major asset to bmw
30 June 2026
Job done on time and loan car made available
29 June 2026
The young lady who oversaw the service could not have been more helpful. She arranged an user to take me home and tried to resolve a problem with BMW connect. Whilst she was unable to solve the problem she said she would find the solution and let me
29 June 2026
Accurate information, fair pricing, great updates and help from Thea.
29 June 2026
It's bmw I would not have expected anything less than perfect service. Very helpful staff
29 June 2026
Really long winded phone system . Car came back dirtier than I sent it Evan with a 'fee valet' The young girl Sam was very pleasant at the service desk We had issues with the credit card charging me and then not .
28 June 2026
Ashley was extremely helpful and efficient with keeping me updated. Everything from checking in to picking up car was managed very professionally.
28 June 2026
The problem of my mobile phone connection to the car and it continually disconnecting has not been resolved it still is concerning and frustrating
28 June 2026
The staff were friendly, professional, and helpful throughout the entire process. They kept me informed, answered all of my questions clearly, and made sure everything was handled efficiently, specifically Stuart Bayliss.
28 June 2026
Work completed by time required. Comprehensive survey of car with clear guidance on necessary repair.
28 June 2026
The service advisor is friendly ??
28 June 2026
Professional, driven, putting the customer first
28 June 2026
Really helpful person in the service department. Made everything easy and efficient.
28 June 2026
Excellent service. Only scored 4 stars because no option of pick up and delivery service (which is easily available to me on my VW dealer)
27 June 2026
Excellent service.car ready when you said it would be.cleaned and hoovered.well done bmw
27 June 2026
We didn't get good service before so was pleased to see that service has improved. Please keep the good service going.
27 June 2026
Fast efficient service, friendly staff and was able to work and conduct teams meetings whilst my car was being serviced
27 June 2026
No collection service offered - and a 2 hour wait. Otherwise, fine.
27 June 2026
Friendly service and great customer service
25 June 2026
Vehicle collected and delivered following service having been updated on work via video.
25 June 2026
Visit was made easy with clear communication and efficient service.
24 June 2026
Good communication, easy to book and good updates
24 June 2026
Good communication in arranging. Service was delivered exactly as arranged.
24 June 2026
Trouble free experience from book in to collection
24 June 2026
Pleased with the professional approach of all staff.
24 June 2026
Persisted with search for BMW part to complete repair when initially unavailable.
24 June 2026
Great service and excellent communication.
24 June 2026
Staff were very helpful, particularly Ash, who did a great job of keeping me updated.
23 June 2026
Kept me updated during the day. All staff helpful polite and eager to please. Stuart in particular looked after me very well. Customer service at it's best.
23 June 2026
Richard was brilliant from start to finish. Professional, informative and helpful. Did what he said and took ownership of any queries I had. From front of house to after care - 10/10
22 June 2026
We were disappointed when booking in our car for a recall to be told a replacement vehicle would cost £25. We politely declined but were told later that the charge would be waived ( as it should have been in the first instance!).
22 June 2026
Quick efficient response
22 June 2026
Very couteous and professional service by Stuart
22 June 2026
My appointment was booked for 9:30, I arrived early and the service team fitted me in immediately, I received updates on the car's progress regularly whilst enjoying complimentary coffee
22 June 2026
Work done well and efficiently. Excellent valet too.
21 June 2026
good all round service
21 June 2026
good service
21 June 2026
Great service by everyone concerned at Sytner Worcester. Kept informed of progress and car was cleaned and charged for me. Still think the price is excessive for the work involved.
21 June 2026
Always a great service for my service ??
21 June 2026
Done on time, at price quoted, all good.
21 June 2026
Ashley Johnson was outstanding in keeping us informed of the issues the technicians had whilst replacing a light sensor. What really impressed was he went above and beyond to help us manage our distressed dog during the extended wait. Exceptional!
21 June 2026
Prompt and courteous service
20 June 2026
Was pleased with the efficiency.
18 June 2026
Good service, but would have expected service due light in car to be updated
18 June 2026
I contacted BMW Sytner on a tuesday because there was a problem with the car. They fixed it on the wednesday Excellent service.
17 June 2026
Recall issue was dealt with quickly Appreciate health check on car as well
17 June 2026
Overall service was good.
17 June 2026
Service centre did the work, kept me in the loop. We're professional and courteous throughout.
16 June 2026
Great customer service. Friendly and very efficient.
16 June 2026
All good
16 June 2026
Fast efficient
16 June 2026
Excellent service by all the staff! Quick, efficient and reliable customer service!
16 June 2026
Great customer service .My car was having its MOT i waited in the show room whilst this was being done I was kept informed through out the process
16 June 2026
Thea made it all seem less as always. 10/10 thank you
16 June 2026
Your employee was polite, professional and friendly. The service was carried out within the timeframe quoted.
16 June 2026
I was completely satisfied largely due to Ryan's handling of the whole situation.
15 June 2026
Really good service, very helpful and customwr friendly.
15 June 2026
Easy booking and confirmation process
FIND Sytner Worcester BMW
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01905 459 600
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01905 459 600
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01905 459 600
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
09 September 2026
Great customer service from Oscar Wright and Guy Beckett