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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
259 ratings and 166 comments received in the last 90 days.
05 June 2026
We were undecided on vehicle choice but Ben was helpful and gave us opportunity and time to make a decision
05 June 2026
Very pleased with how the team communicated with us throughout the whole process
03 June 2026
Excellent product knowledge, we were kept fully updated on a regular basis about the delivery of our new car. Emily's knowledge of the car and the way she explained all the features of the car made the handover experience very enjoyable. Thank you .
03 June 2026
Good communication and support throughout.
03 June 2026
Excellent service!
03 June 2026
It was a very smooth process start to finish.
03 June 2026
My car swap was handled very sympathetically and professionally. It is always sad when the time comes to change your another car.
02 June 2026
I couldn't be happier with the service I received from Ben and Guy. From start to finish, they were professional, knowledgeable, and genuinely helpful. They made the process straightforward and stress-free, taking the time to answer all my questions.
02 June 2026
Excellent customer service by Sub.
31 May 2026
Fast and smooth. No issued
29 May 2026
The initial enquiry and handover were excellent but the communication in between wasn't as promised regarding the progress of the car.
29 May 2026
Very Good Team at Sytner BMW Worcester. Everything was clear and felt like a valued costumer.
28 May 2026
Initial purchase was over the telephone which was simple and hassle free. Courtney and Guy were very friendly and helpful. The purchase and collection went smoothly. I had a good deal and am very happy with my new car. Thanks!
23 May 2026
My new car had a
20 May 2026
Everything explained clearly and timelines kept. There were some niggles with the paperwork, but these were sorted out promptly.
16 May 2026
Excellent clear advice, welcoming and no pressure
16 May 2026
Great customer service
15 May 2026
Staff were helpful and polite.
12 May 2026
1st purchase was dealt with swiftly and happy with sales staff, that as far as the new purchase went, problems from day one and the after service is lip service only
09 May 2026
Sytner Worcester is an outstanding dealership and the whole process from start to finish was very professional. Dylan and Courtney were so helpful in finding the right car for me and made the purchase extremely smooth followed by a wonderful handover
08 May 2026
All my questions and concerns were addressed with patience , professionalism and assistance . ( Thank you , Courtney Cook!!) I took delivery of vehicle on my birthday and The Sytner centre ( Worcester ) made it a very special delivery . Thank you
05 May 2026
Subaan Baig was brilliant in keeping intouch with us right from the very first meeting with him, right through to presenting the car to us in the show room. He was very knowledgeable, polite & helped in every way he could.
05 May 2026
Professionalism of the Salesman
03 May 2026
Ama was really helpful, good communication and not a pushy sales man, answered any query and came back to me when he said he would with information
03 May 2026
First class service from initial phone call to collection of new vehicle.
27 April 2026
Purchasing the car couldn't of gone smoother and it was a quick turn around.
18 April 2026
Subban was great very helpful and friendly went through all our options
14 April 2026
Courtney was great, nothing was a problem and made us feel welcome and valued.
02 April 2026
Courtney Cook, Jordan Lindsay and Marvin Blake were really helpful, friendly and knowledgeable.
01 April 2026
All the staff I encountered were very friendly and helpful. Courtney was very patient explaining the different costings to me and organising a test drive.
28 March 2026
Straightforward exchange of previous BMW for a new one
28 March 2026
Courtney kept me updated every step of the way. Excellent service from her.
27 March 2026
The experience that I received from the team at bmw was seconds to none. Every things went really well during the sale and Collection of my Vehicle. Well done to everyone that help made it possible to get such a brilliant car. Jordan Ben Emily
23 March 2026
Subaan was absolutely excellent and so helpful. The finance manager was also excellent - sorry I didn't get his name.
15 March 2026
Great service from everyone involved in the process, Courtney keeping me up to date around delivery and handover, Emily who looked after me in handover and Jordan with everything else
06 June 2026
The recall work was carried out well but it would be good if the service engineers would reconnect my dashcams after disconnecting them
06 June 2026
I dealt with Sam and she was a great ambassador for BMW. Very efficient and prompt at helping me and keeping me informed. It was disappointing not to have been able to book a courtesy car but I managed to overcome that issue
06 June 2026
Excellent service from Samantha Wright as always
06 June 2026
its true
06 June 2026
Not having a courtesy car for people who bought a car from dealership and service with that amount of money thats bullshit
05 June 2026
Everything was great, but my vehicle was unfortunately damaged in the car park. This is the acid test for customer service for me, and you delivered. Ash was very helpful, took ownership, and the vehicle is now booked in for repair.
05 June 2026
All done efficiently
04 June 2026
Oil change fine, bonnet not sorted or sortable without considerable extra cost. Not worth sorting.
04 June 2026
Appointment was for brake fluid service / MOT. My vehicle was progressed through your Service Department and within the itmescale.
04 June 2026
Petfect
04 June 2026
The guy I dealt with was excellent! Well done
03 June 2026
Very attentive service on booking in car , information regarding the service costs explained. Car service ready on time
03 June 2026
Fast professional service
03 June 2026
Faultless service
03 June 2026
Good overall service. My late drop off was accommodated. The only dropped star was due to sitting around for 15 minutes or so to collect it for a simple handover due to a dodgy printer for the paperwork
03 June 2026
Excellent Service and Great Team Had my BMW serviced and the experience was fantastic. The staff were welcoming and professional. I'd especially like to highlight Emma, who went above and beyond to help and made sure I was satisfied before I left.
03 June 2026
It was a good experience from start to finish, you service advisor was very professional, attentive, informative, helpful and well presented.i had been able to discuss oter items with him with his great understanding. I believe his name is Ashley?
03 June 2026
Kept informed on progress etc
03 June 2026
It was simple to drop off the keys, and I was kept informed of progress. When the car was ready i was informed.
02 June 2026
Very helpful and kept informed while the car was being serviced.
01 June 2026
We were dealt with by Ashley Johnson who personally ensured our vehicle was serviced promptly. It was nothing but praise for Mr Johnson excellent service.
31 May 2026
Friendly courteous service.
31 May 2026
Excellent customer service from Emma - an issue arose late on but was handled very professionally
29 May 2026
Very helpful, pleasant young man. Knowledgeable and answered all our questions. We would have no hesitation of recommending him. Thank you Oscar.
29 May 2026
We were very concerned about a fault with our car esp just before our holiday. It was dealt with speedily and resolved. Great relief. Sam was outstanding in communication and care.
28 May 2026
Chris , who looked after me kept me updated on everything.He is a credit to your company .
28 May 2026
Brilliant customer service
27 May 2026
Quick availability of service appointment, video update and prompt service at drop off and collection
27 May 2026
Friendly, professional staff, quick and prompt service from Samantha Wright and technician Benjy Wiggins.
25 May 2026
Helpful, good communication, reasonable price
24 May 2026
Prompt and kept informed
23 May 2026
Pleasant enough stay waiting for the car to have its MOT done
23 May 2026
From start to finish I was treated with courtesy and made to feel extremely welcome by all the staff I came into contact with
23 May 2026
Attentive, friendly and professional service
23 May 2026
Excellent service & comparability All Round , Thanks .
20 May 2026
Emma was excellent.
20 May 2026
Warranty repair done as planned.
20 May 2026
Reception were very helpful with directions and Sam kept me informed whilst you had my vehicle
20 May 2026
Fantastic service. Swift replies to messages. I had no idea about the 'Bumper' payment option until Sam discussed it with me. I decided to have all the recommended works carried out, rather than staggering the works which saved me time and money.
20 May 2026
had to wait 15minutes when i went to pick my car up, watched two members of staff casually talking amongst themselves whilst i waited. When they finally brough my keys, they were the wrong keys and paperwork so i gave my details again.
19 May 2026
Samantha was a delight to deal with, when my MOT failed she found me a courtesy car for 2 days, then she delayed my payment until pay day. OUTSTANDING service.
19 May 2026
I was looked after very well, got loan car for 2 days. My light beam problem is fixed Thank you
19 May 2026
My car was booked in for 2 things,sensors not working and replacement key battery. Sensors weren't covered under warranty which I guess I have to accept although I think one tiny stone chip shouldn't stop them all. Got there and key hadn't been don
19 May 2026
Overall BMW kept me well informed and very pleasant
18 May 2026
Everything went as planned with great service throughout
18 May 2026
Everyone is lovely there, Sam was great!
18 May 2026
Emma was such a pleasure to deal with. Went above and beyond for me even for the smallest of things
17 May 2026
Very Polite and helpful. Service was Quick and using the Lounge Area for making calls and Sending Emails really pased the time
17 May 2026
Apart from the non-human approach to booking my service in, service went well.
15 May 2026
Ashley kept me informed of what was happening
15 May 2026
Not good at all
15 May 2026
Welcomed in immediately and given access to seating and coffee/tea.
14 May 2026
From the point of entry up to and including the collection of my car after the work was completed was smooth and organised. All the staff were helpful and polite.
14 May 2026
Everything was very perfect.
13 May 2026
Knowledgeable friendly service engineer explain what and why.
11 May 2026
The friendly welcome provided by the receptionist (who also provided coffee on arrival whixh was appreciated), along with the excellent communication & care shown by Emma throughout my visit, made the whole experience feel great.
11 May 2026
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11 May 2026
Great service, really efficient, kept me informed and fitted in with my timetable for the day.
11 May 2026
The centre was clean and smart
09 May 2026
Service advisor and technicians did their job very well in my opinion.
08 May 2026
My car was in for an MOT and I decided to wait and work out of the Centre. The reception staff member was great, really friendly as was Ashley who booked my car in. He was very efficient and extremely helpful. The facilities were also great.
07 May 2026
The service was excellent, I was kept informed only had to wait 2 hours in the comfort of the lounge and had a video update.
06 May 2026
Used worcester BMW for 5 years now never had any problems
06 May 2026
Work carried out quickly and throughly
04 May 2026
Good service from Stu Bayliss, kept me informed throughout
03 May 2026
Brilliant service from Emma
03 May 2026
Service advisor Stuart Bayliss discussed the situation with me in a very reassuring and pleasant manner.
03 May 2026
Sam was very helpful and kept me informed throughout my visit. When further work was required she immediately sourced a courtesy car so I could attend my pre arranged meeting.
02 May 2026
Ash was great: listened to our issues. Got the problems sorted promptly.
30 April 2026
Thea Rose looked after me very well
28 April 2026
Excellent service. Friendly and helpful advisor.
28 April 2026
Excellent customer service during my visit. My only gripe is when trying to book in the visit. It's not possible to speak with a representative, the options being voice mail, web (no real option to book a fault investigation) & WhatsApp (no reply)
28 April 2026
The reason for the appointment was to investigate a warning light and a front windscreen washer pump that only worked occasionally.
27 April 2026
Always get great service from the staff at sytner worcester.
27 April 2026
Only able to book standard all-day appointments online. This wasn't clear or informative on the booking system; if other types were available on the phone, I would have booked that way instead.
25 April 2026
Emma was great. Efficient service and car looked immaculate when I collected it
22 April 2026
Excellent service as always
22 April 2026
Friendly, helpful, quick
21 April 2026
Excellent service from Ryan and a detailed health check video by service technician. Very comfortable dealership service waiting area with excellent facilities and refreshments
20 April 2026
Prompt and professional
20 April 2026
All work done, customer communication good & nice clean car delivered at the end of the day.
19 April 2026
excellent staff, very good communications
19 April 2026
First class service
19 April 2026
Very polite and efficient service, didn't have to wait too long
16 April 2026
Ashley has been a superstar ?? very helpful and kind
14 April 2026
Ash was efficient, friendly, helpful & informative at all stages
12 April 2026
Timely, professional and courteous. Did my recall at the same time to save another journey.
08 April 2026
It was spacious and well maintained.
07 April 2026
Friendly staff
06 April 2026
Excellent staff and service. Thank you
06 April 2026
3 hours, Really ?? Brake service - 1 hour Mot -1hour... 1 hour to wash ???????
06 April 2026
Polite, speedy service
04 April 2026
Broke part when washing vehicle, fixed.broke part when fitting cameras. I'm expected to pay for damage. No photo evidence to prove it was broken before. Car came from Warwick so wouldn't they of picked that up?
02 April 2026
On my first visit for my first service I was called before hand and upon arrival I was greeted well offered a seat and a coffee. On my second visit it was a much less warm welcome. No offer of a seat or a drink and I stood and waited as I asked for..
31 March 2026
Good professional service.
31 March 2026
Positive experiance
31 March 2026
Everything went as expected
30 March 2026
Work completed within timeframe. Clear communication
30 March 2026
As always very professional and communicative during service
29 March 2026
Sam was great
28 March 2026
Everything was good and on point.
25 March 2026
Great service completed quickly and efficiently.
24 March 2026
Displeased, the service was conducted in the morning, then at around 1 i recieved the FREE vehicle check where everything was okay, to be told after 4 that it had failed the MOT due to a chip on the windscreen. WHY not do the MOT this was missleading
24 March 2026
Emma was excellent, helpful, knowledgeable and made the whole process easy, thank you. Videos from the workshop are very helpful, thank you to Harry too.
24 March 2026
God communication
24 March 2026
Very informative health check video by workshop technician. Regular progress updates by text message. Excellent, knowledgable and professional support from Service Advisor Samantha.
24 March 2026
Great! Staff are brilliant and so helpful! Especially Suban & Thea!
23 March 2026
The staff and service was excellent and very pleasant and helpful especially Stuart the rep who took care of me and seen to me getting the best service and knowledge that I need
23 March 2026
Customer service representative was great. 10 out of 10 for him. but the technicians who worked on the car were not so good, nor was the valet team you used. Car leaking oil has stained my drive and my brakes were dangerous after collecting car.
23 March 2026
Good all round service
23 March 2026
Good customer service and communication
23 March 2026
Emma was professional, friendly and really helpful both prior and during my service appointment. I was welcomed by the wider team on site, and couldn't fault the experience. Liked the run round video
22 March 2026
Very welcoming as my first visit to bmw
21 March 2026
Visiting Sytner Worcester is always a pleasure.
21 March 2026
Happy with service but at the very last hurdle (collection day) there was a light on the dash so wasn't able to collect. The situation was dealt with though and temp car given to have until car was ready. Boot liner ordered as a sorry.
19 March 2026
Dropped off no problems. Kept informed.collected no problems
18 March 2026
Quick repair under warranty, kept updated, video shared and looked after by oir allocated repair contact.
18 March 2026
Unfortunately 6 lines is not enough to give a full accurate account of my experience of all the BMW departments I interacted with so here is your rating: 0 stars - rubbish
18 March 2026
The BMW engineer, Jack, was absolutely brilliant and the service was second to none. He explained everything clearly and took the time to answer all of my questions. I left feeling very confident in Sytner and the support they provide.
17 March 2026
Every thing done as requested . Many thanks.
16 March 2026
Dealt with promptly and efficiently
16 March 2026
Well organised service, professionaly carried out.
16 March 2026
From the moment I walked in 5 stars .Two great girls on reception too welcome you .( unbelivable matching makeup). Emma Gatfield Who booked car in had a extremely friendly and pleasant personality. Even talked me into having a free mini valet .
16 March 2026
Swift friendly service
16 March 2026
Thank you , I was very satisfied with the way I was treated a little while ago very expertly handled all round, Enjoyed the Experience Keep it up, look forward to seeing you soon Youres Dr Richard .
15 March 2026
Was dealt with efficiently, service agent was very polite and communication was excellent.
15 March 2026
Ryan was a helpful service advisor. My low scoring is the quality of comms from the workshop and severe amount of costly repairs for a luxury SUV, extremely disappointed BMW customer
14 March 2026
I turned up on the wrong day and they managed to rearrange things and get me in still, the guy I was dealing with went above and beyond to help resolve the mistake i had made.
14 March 2026
Courtesy car not available.
13 March 2026
I went to fix my ceiling blinder. I had it fixed and paid 1200, however, I lost another function which was fine when the blinder machine was broken. This was the one touch button functionality. Now, I need the car to be checked again and pay more.
FIND Sytner Worcester BMW
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01905 459 600
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01905 459 600
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
Address
- Knightsbridge Park, Wainwright Road, Worcester, WR4 9FA
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01905 459 600
Worcester as well as surrounding areas including Redditch, Kidderminster, Bromsgrove and Stourport-on-Severn
06 June 2026
We had a fabulous experience, from the first conversation with Oscar through to picking up the car 2 weeks later. We came in with the intention of buying a used car and left with a brand new one! Which we didn't think was possible ??