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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
383 ratings and 208 comments received in the last 90 days.
11 June 2025
Our salesman, Subaan Baig, was responsive and helpful in providing the requested information. He communicated clearly, and proactively helped us to find the right car, the M2. His professionalism and approachable manner made our experience enjoyable.
09 June 2025
Very happy with car and sales person
06 June 2025
Kayleigh makes it so easy for me.
06 June 2025
Great people and great coffee, no seriously a very pleasing and satisfying outcome .
05 June 2025
I had a great experience with BMW
04 June 2025
Easy to deal with and very helpful, helped with all my needs and requirements
04 June 2025
Totally satisfied, from initial identification of the most appropriate model, and then through testing, purchase and delivery.
04 June 2025
Excellent
03 June 2025
No pressure, everything explained and great coffee
03 June 2025
Lovely end to end experience
02 June 2025
Great customer service, knowledge and calls always returned promptly
02 June 2025
I was extremely satisfied with my experience with BMW Centre
01 June 2025
Kayleigh Barron & Jordan Lyndsay have been very professional & supportive
30 May 2025
Warm welcome on each visit, nothing was too much trouble
19 May 2025
Excellent
14 May 2025
We were given time to make the right decision for us and all questions we answered. We felt we were working together to come to the right outcome.
06 May 2025
Superb service
02 May 2025
Delivery was quick, professional and such a simple handover
02 May 2025
PLEASE SEE ABOVE
18 April 2025
See above
07 April 2025
Courtney Cook from the sales team looked after me from start to finish. Emailed and called to keep me up to date and was very knowledgeable about the car. Made the whole experience a very good one.
04 April 2025
Nothing to complain about
04 April 2025
Smooth handover fully explained
03 April 2025
I think Kayleigh did everything she could within the time we had and the constraints of the organisation within which she has to work. I doubt she could have done better.
01 April 2025
Everything ran smoothly.
01 April 2025
Exceptional Service from start to finish. Would definitely buy from them again.
01 April 2025
The sales and finance team were very helpful in helping me purchase my next car. Will, Jolie and Jordan all made the process really easy but Will in particular was very good and made the purchase and the handover an experience to remember, thanks.
28 March 2025
Everything was completed on time and was well done.
26 March 2025
Very satisfied no more to add.
15 June 2025
Having to turn all my safety functions off because the lane departure system doesn't work properly is poor for a brand that prides itself on engineering. Furthermore to say the charging station is ok to get hot when it didn't in the loan bmw unaccept
15 June 2025
Prior check to confirm requirements by service agent who then arranged to take in vehicle a little earlier so that it could be returned by my deadline. Excellent service and above and beyond my expectations.
15 June 2025
Great communication and service.
14 June 2025
Good communication and speedy service
14 June 2025
Job done quickly
13 June 2025
Good on the day but I was called several times ahead of the service to check or confirm information that should have been taken, or had already been provided, when I made the original booking. This was in addition to checking the vehicle in online.
12 June 2025
Ryan was really helpful and got the job arranged very quickly for me.
12 June 2025
Polite and helpful
12 June 2025
I was realy happy with service
11 June 2025
Painless
11 June 2025
Information from Samantha from start to finish was excellent... price to replace the advised required part was good . And completed ...the video completed by technician was also excellent..couldn't really ask more .. even cleaned my wife's car ...
10 June 2025
Although the fault was slow in being diagnosed, the Service Team (Ryan) kept me in formed and ensured i had alternative transport at all times
10 June 2025
Everything that had been carried out was broken down and explained before and after dropping the car off.
10 June 2025
Yes, the repair work was undertaken at the earlierst opportunity available and the associated costs were fully explained to me
10 June 2025
See above
10 June 2025
The IT was down so had to pay and wait for an invoice
10 June 2025
Very friendly & keen to help
10 June 2025
Was great service
09 June 2025
Matt Shacklock has served us satisfactorily
09 June 2025
Great service
09 June 2025
Everything completed in reasonable time.
09 June 2025
The car received a complementary clean and vac. It was disappointing to find the boot hadn't even been opened let alone washed (around door frame) nor vacuumed
08 June 2025
As above
08 June 2025
Matt, who was dealing with my paperwork was very professional,polite and kept me informed on time scale.
07 June 2025
Easy to park , clean and tidy waiting area with drinks . Service was even 30 mins quicker than expected .
06 June 2025
A bit expensive
05 June 2025
The video health check is useful but I struggled to hear the audio.
05 June 2025
My vehicle was collected and returned
03 June 2025
Very satisfying
03 June 2025
Job carried out well, health check useful and my car was washed.
03 June 2025
Very good support
02 June 2025
Appreciated being kept informed every step of the way
01 June 2025
Made to feel welcome and at home during my visit.
01 June 2025
Very straight forward booking
01 June 2025
As above
31 May 2025
Service receptionist Ryan was very helpful
30 May 2025
Very satisfied communication was excellent and the prices were reasonable would recommend to all
30 May 2025
Staff were pleasant.
29 May 2025
Very happy. Matt was very helpful with his advice. Very knowledgeable and honest and prioritised the emergency appointment to be looked at within 24 hrs.
28 May 2025
See above. Was told when booking that a
28 May 2025
Excellent
27 May 2025
Not satisfied. I had only just had my 520d fully serviced and motd on 3 yrs old.500 miles and a few weeks later engine management light came on.I was very concerned as this was fully maintained and very low mileage car as new condition.dissatisfied
27 May 2025
See earlier response
26 May 2025
They could not have done anymore
26 May 2025
Sam was a great ambassador of the brand. The service engineers need to work with more urgency especially when customers are waiting for their car
26 May 2025
Polite and efficient service.
25 May 2025
Professionally dealt with by Matt, couldn't have wished for better service.
25 May 2025
Abi Entwistle provided excellent service, feedback and communication whilst my xar was there.
25 May 2025
Good communication throughout
25 May 2025
Felt at ease with everything that happened.
25 May 2025
Polite and helpful staff
25 May 2025
Everything undertaken in a professional manner
24 May 2025
Efficient
24 May 2025
Fault was not diagnosed or rectified resulting in the need for a repeat appointment
24 May 2025
Compared to previous experiences the winter tyre swap was very efficient on this occasion.
24 May 2025
Friendly, efficient, professional and a pleasure to experience.
21 May 2025
They kept me undated on how my car was doing
19 May 2025
Good service
19 May 2025
From my first phone call, right up to collecting my car, Samantha was a breeze to deal with, kept me updated throughout and helped me with anything I needed, absolutely fantastic service, I couldn't be happier!
18 May 2025
from Mat who took my booking to the timeliness that were met and general professionalism was excellent.
18 May 2025
Seamless
18 May 2025
See reason above. Sales team lowering the score for the whole dealership
17 May 2025
Fantastic service, kept informed and problem fixed.
17 May 2025
Good, friendly, efficient service - whilst we waited.
17 May 2025
Positive from start to finish
17 May 2025
Excellent service
17 May 2025
My service advisor Abigail Entwistle was great at communicating with me before my car was in service and during the service. She was there every step of the way.
16 May 2025
The brakes and exhaust were checked and given the all clear.
14 May 2025
Problem with the BMW Connect drive sorted out efficiently. Took a couple of weeks to get a slot for the technician to look at the problem which was a bit annoying.
14 May 2025
Samantha is fantastic along with other coworkers, always goes the extra mile and is helpful upon any request.
13 May 2025
I expected BMW service to be much better , it was professional but very disappointing.
12 May 2025
very good
11 May 2025
Outstanding service
11 May 2025
The lady we dealt with was excellent giving us all relevant information
10 May 2025
All was completed satisfactorily.
09 May 2025
As above I was happy with service.
08 May 2025
Very informative and knowledgeable helped deal with a major problem with my vehicle by liasing with the dealership I had bought it from. Great communication
08 May 2025
The professionalism from Samantha Wright and Lewis Jones was first class.
08 May 2025
Excellent customer service
08 May 2025
As above
07 May 2025
Poor sound quality video. No sheet detailing tyre tread depths provided - 30k on the front tyres must mean they are close to change. Apparent test drive for knocking noises seems to show in app at 3 mins / 0.7 miles??
07 May 2025
Very poor - if you think I'm being unreasonable, then pull the file for PL24FTU and look at the chronology of the fault, my unanswered messages, my aborted visits having specifically asked that they confirm the parts are in before my arrival.
06 May 2025
Staff were very helpful, especially Matt
06 May 2025
Car service was efficient, with good feedback and reasonably priced.
06 May 2025
Very friendly, organised and excellent communication
06 May 2025
Completely satisfied
06 May 2025
Cannot fault my experience
06 May 2025
Satisfied with work and people involved but time issue above is only reason for lower score.
05 May 2025
See previous comment,
05 May 2025
Quick service and very helpful. Wasn't expecting a courtesy car and that was a great help.
05 May 2025
The staff did exactly what they said they would do.
05 May 2025
The experience was OK if they spent more time doing the job that the car went in for not
04 May 2025
Sam was very good at dealing with the car
04 May 2025
Same as above
04 May 2025
Drop & wait for replacement door frame rubber seal. Extremely fast service which was appreciated.
04 May 2025
Everything went according to plan.
30 April 2025
Service experience was well handled and I felt looked after.
30 April 2025
The service was excellent.
30 April 2025
I'm very pleased with work and pleasant staff
29 April 2025
I handed in my vehicle and it was returned to me washed and clean and I even had a cup of tea, very happy
29 April 2025
Informative and kept up to date
29 April 2025
Well happy with the staff always been super helpful
29 April 2025
Excellent Service
29 April 2025
As above ,couldn't fault the service adviser that dealt with me
29 April 2025
Very efficient and good value service
24 April 2025
Although the curtesy clean was nice to have, it was disappointing that the boot area was not cleaned Also, inspection report did not pick up the nail in one of the tyres Lastly, would have been helpful if the fault found could have been shown
22 April 2025
Always very helpful and made to feel like a valid customer.
22 April 2025
Staff are always very helpful and provide an efficient professional service dealing with all enquiries promptly
22 April 2025
Work completed in stated time. Vehicle immaculate on completion. Loan car clean and exciting to drive.
21 April 2025
This is a transformation since my last service. Previous I've been frustrated with the service levels at Worcester. So much so that I would change car brand when I change my car 18 months ago if I had that option. This time it was excellent thanks.
21 April 2025
Friendly staff
19 April 2025
Very satisfied. Matt on the service team was extremely helpful
19 April 2025
Great
19 April 2025
As above Excellent communication
19 April 2025
Booking my car in for service with your online process was easy and your service agent was very helpful on the day. Could have been clearer that replacing the front discs/pads was likely to mean the car would need to be held overnight.
17 April 2025
Good service
17 April 2025
As above!
16 April 2025
All good
15 April 2025
Fast and efficient service
15 April 2025
Brilliant customer service - Sam was great at keeping us updated and taking us through all the results.
15 April 2025
The whole team went above and beyond what I feel was a routine warranty replacement. I felt like I had bought a top of the range m sport or X6. I mentioned a personal issue for the reason of a hurried conversation on the phone and they had a card x
15 April 2025
I couldn't have been happier when picking up my new BMW! Thank you again Lisa, Will and Jordan for always picking up the phone and for sorting me out a fantastic deal!
15 April 2025
Staff were very helpful
15 April 2025
Airbag replaced in a timely manner and car left garage very clean great service
14 April 2025
Excellent - good communication all round
14 April 2025
Sam Wright was brilliantly helpful and a huge credit to the team, thank you.
14 April 2025
Listened to the things that needed to be done and got them sorted while also communicating what was going on.
13 April 2025
Kept me informed
13 April 2025
Excellent service
13 April 2025
Attentive service, issue got sorted quickly
13 April 2025
Very good customer service from the young man I was served by.
12 April 2025
Kept informed with progress. Got to the bottom of the issues we had with the vehicle
11 April 2025
Abi was brilliant she got everything completed quickly on my car and she was friendly and nothing was too much trouble
11 April 2025
They were very polite and helpful.
10 April 2025
We purchased 2 cars from the Worcester branch and William Garner the sales man went above and beyond in the service he gave to us, he dealt with all of our concerns and requests.
10 April 2025
Very good and pleasant experience
10 April 2025
Highly professional, diligent and customer-orientated. Provided regular communication and displayed great efficiency.
10 April 2025
The service team a fantastic. Both Abbey and Sam have been exceptional in dealing with my vehicle and arranging loan cars at short notice. They both deserve special recognition.
08 April 2025
Very unprofessional. Poor communication. No updates. Incorrect price quoted when I did collect the vehicle.
08 April 2025
Excellent service experience
08 April 2025
Very difficult to get an appointment and then have to wait all day.
08 April 2025
Because of how everything is dealt with
07 April 2025
Had a slight mix up with the booking. Sam, the lovely lady helping me, made a quick phone call to the servicing department and the problem was sorted straight away.
07 April 2025
All Staff were friendly, knowledgeable and helpful.
07 April 2025
great service as usual
07 April 2025
Good to see that the self check-in stations are going.but.lose the automated answering service and let the customer speak directly to a person. People buy BMW's because they want to feel special, not because they want to feel like a number.
07 April 2025
Consistently excellent and professional service
06 April 2025
I was made to feel important and a valued customer .
06 April 2025
Sam was our service advisor and managed all aspects of our needs (starter battery fault, recall items, loan car etc) in an excellent fashion. Thank you Sam (and Thea!)
06 April 2025
No faults at all
05 April 2025
Polite and efficient service
04 April 2025
Great customer service & coffee.
04 April 2025
Clear communication about the car and work done.
04 April 2025
Due to the lady that looked after my experience with BMW
03 April 2025
A bit slow at the desk
03 April 2025
Abby was excellent. Jt was nit her fault that my MOT could not be carried out as planned. She gkt me a Tesco sandwich. And slightly reduced my bill.
03 April 2025
I did not received anything. Coz they couldn't do it. Coz of my remapping.
02 April 2025
Thea Rose listened and engaged with my questions and requirements and were very friendly and did everything they could to help.
02 April 2025
Great service from the service manager contact
02 April 2025
I was a clean and tidy environment
02 April 2025
Cant fault
02 April 2025
Service was very professional
31 March 2025
Great service
30 March 2025
Samatha was excellent
30 March 2025
Helpful friendly staff
30 March 2025
Could not have been more helpful
30 March 2025
Very good.
29 March 2025
Really great and helpful dealership. They make the customer feel valued
29 March 2025
Friendly staff
29 March 2025
Good communications, professional
28 March 2025
Sam was excellent. Brent over backwards to help and be accommodating with good updates and a real customer focus.
28 March 2025
Took the car in. Fixed the issue.
26 March 2025
There is so much more to this story about coming in to get a car to have my vehicle looked at and no car was booked. Them waiting nearly two months to get seen I was treated appallingly
26 March 2025
Excellent work
26 March 2025
The service was completed by Matt at Sytners Worcester and repaired to my complete satisfaction.
26 March 2025
Very
26 March 2025
My car was in for a recall service job. All had been completed as planned, however, the car had received a small dent in the wing. Probably a car door opened on it. BMW has agreed to make good at no cost which I am happy with. Almost 5 stars.
26 March 2025
From the moment I arrived I felt looked after and a valued customer. Thea listened and took note of my queries and dealt with them very professionally. I was kindly driven to a place I could make use of my time whilst my car was being serviced.
12 June 2025
Kayleigh explained everything thing I asked about my new car. She made the new car experience excellent